If you're not completely happy with an item, we'll exchange it or give you a refund, provided that it's returned to us in its original condition & packaging, unworn, unwashed, and with all labels intact.

Please make sure that briefs/thongs/swimwear etc. are tried on over your own underwear. In the interests of hygiene, we may refuse returns where it's obvious this hasn't been done.

Please contact us to notify us of return and request a returns authorisation number.

We cannot refund or exchange an opened item unless it is faulty, or if the item was sent to you through our error.

UK returns need to be received back by us within 14 days of receiving your order

Four days should be allowed for postage, so please make sure your item is posted within 10 days of receipt. You'll need to pay return postage and make sure you get proof of postage, you should keep this proof until you've received your refund. We suggest you use an insured, traceable shipping method so that you can make a claim with the carrier if it gets lost.

For orders shipped to addresses outside the UK we need to receive your return within 20 days

10 days should be allowed for postage, so please make sure your item is posted within 10 days of receipt. You'll need to pay return postage for all orders.
Please mark your package clearly as 'RETURNED GOODS' to avoid delays at customs.
We suggest you use an insured, traceable shipping method and keep your shipping documentation so that you can make a claim with the carrier if it gets lost.